Late Payments
Our late payment policies for past due accounts and suspended accounts.
Why can't I find my app even after paying my past due balance?
Validated on 18 Sep 2024 • Last edited on 19 Sep 2024
If your account has an unpaid past due balance for a prolonged time, we suspend your account. If your account remains suspended because of an unpaid past due balance for additional time, we permanently destroy all resources on the account.
You can pay your past due balance after this point to restore access to your account, but we cannot recover any destroyed resources.
You can contact support to request the app spec for deleted apps to recreate the app with the same configuration.
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